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Please tap on "Beacons" now to go back to the main beacon list. Your beacon's expanded details will now show the updated firmware revision:
Troubleshooting
Updating a beacon's firmware is a multi-step process for our BEEKS app that can sometimes fail. Please don't worry about your beacon in that case. Our beacons are constructed in a way that will protect them from any harm done through failed firmware updates. You can retry the update as often as you like. Failures can occur due to the nature of Bluetooth communication. To avoid and overcome any issues during the installation of firmware, please make sure that ...
- ... your iOS device is close to the beacon at all times to avoid out-of-range issues
- ... you isolate your beacon from any other devices that could cause radio interference (e.g. other beacons)
- ... you retry the update at least 2-3 times to rule out usual connectivity issues
Connectivity issues in general can arise if your beacon is not setup for ideal connectivity. Each of your beacon's advertisements - such as sBeacon or iBeacon - is setup with a broadcast rate. This value determines how often the beacon will broadcast said advertisement (e.g. in Hz, per second). Sometimes broadcast rates are set to a low value to conserve battery life of a beacon as it will use less energy when broadcasting less advertisements. The main conflict here is that iOS needs to receive an advertisement of your beacon in order to connect to it. When it does not receive an advertisement during your connection attempt, that attempt will fail. For that reason we advise our customers to always retry a couple of times on failed connections.